We accept Visa, Mastercard, American Express, Debit Card, Paypal, and bank deposit. We do offer 2% discount for payment with bank deposit. All these payment methods are user-friendly, safe and secure.
If you pay by Paypal or Credit Card, we will be able to confirm your payment immediately. If you pay by bank deposit before 3:00pm, we will be able to confirm your payment on the next business day. If you already paid for your order but still haven't receive 'order processing' email notification from us within 24 hours, please contact our customer support to make sure we get your order.
No. We offer free standard shipping Australia wide. You can however choose to pay an extra $2.95 for registered shipping.
From time to time we will run certain promotions or store credit where we will send coupon code to our customers. These are usually a certain dollar value, a percentage off the order or free shipping.
Items from your order may arrive in separate deliveries and packages. If the estimated delivery timeframe has passed with no updates, please contact us so we can investigate.
Please note that it may take up to 5 business days for your tracking number to display any updates on the courier website. If after this period there is still no information, please don't hesitate to contact us and we'll be happy to help.
Go to the 'Track Your Order' for the order you want to track.
If you experience any delays in receiving tracking information, please check again later.
For any delivery inquiries, we recommend contacting the courier directly to get the latest update on your shipment status.
Customer security is very important to us and we take measures to ensure the security of your information. If your order has been placed on hold, your payment has not been cleared yet, or you may be required to complete our verification process. We request this verification to protect you against unauthorised use of your card.
If you are unable to complete payment and/or provide the requested information within 5 business days the order will be cancelled.
Processing – You have successfully placed the order and it is being processed for dispatch. The courier website does not have any delivery information for the tracking number as the item has not been scanned into their system yet. We will send you the tracking details when it become available.
Completed – We've sent you email with the tracking number as your order has been packed and collected by the courier and is currently in transit to you. Please note that it may take up to 5 business days for your tracking number to display any updates on the courier website.
Delivered - Your order has been delivered (Note: not all orders will show a 'delivered' status as this depends on the courier. The status may stay as 'Dispatched' after it has been delivered).
Refunded – Your order has been cancelled and/or refunded.
On Hold - Your payment has not been cleared yet, or order requires further security verification before dispatch.
We process orders quickly to ensure prompt delivery, so we may not be able to update your items or quantities in time, and cancelling an order may not be possible
We advise double-checking your cart before checking out. If you need to change your order, please contact us as soon as possible so we can confirm if the change is possible.
Please note that tracking details may take up to 48 hours to be added after dispatch, and some orders set as 'Pending' or 'On Hold' may have already left the warehouse.
Please note that if your order has been dispatched, we cannot make any updates.
To ensure timely delivery of your order, we process orders quickly, so we may not be able to update your address in time.
We recommend double-checking your shipping address during checkout before submitting your order. If you need to change your address, submit an enquiry as soon as possible for each order requiring a change.
Please note that changes cannot be made to dispatched orders. Any changes made in your MyDeal Account apply only to future orders, not existing ones.
It will take us 1-2 working days to process your order. When your order has been processed and dispatched, you will receive an email update with a tracking number and a link where you can check your tracking details online. It usually takes 5-10 working days for delivery, but it can takes up to 14 days if you live in remote area.
Unfortunately we are not able to offer express shipping at this time.
If your order is time sensitive, we recommend submitting an enquiry prior to purchase so that we can advise you of an estimated date for delivery.
Generally, no.
But please check the delivery tab on individual product page to see if the item can be delivered to a PO Box. If you don't see the special delivery tab on the product page, that means we can not deliver the item to PO Box address. Some products are too bulky to be delivered to a PO Box address, and as products are shipped by a variety of couriers, they may require a signature upon delivery.
Our products are available for delivery only; we do not offer a pickup facility.
Due to Australian Occupational Health and Safety regulations, we are only able to guarantee delivery to the ground floor. This includes, but is not limited to, steps that are immediately outside the premises which must be climbed to gain access to the property.
We kindly ask that you arrange people who can accept delivery. As we use a range of couriers, each courier maintains their own policies on delivery.
Unfortunately, most of our items can only be shipped to addresses within Australia. Delivery to overseas/international addresses is not possible at this time.
Please ensure that you enter an Australian billing and shipping address during checkout.
We are committed to the safe delivery of your purchase, but sometimes accidents can happen.
If your product arrives damaged, please contact us immediately so we can send a replacement order to you as soon as possible. You can send us an email here or go to our return policy page for more information. Please describe the damage and includes some photos or short video of the product you've received.
Products are shipped by various couriers with different policies and services; therefore, unfortunately we cannot guarantee that the courier will call you prior to delivery.
When your order has been dispatched by the Seller you will receive an email update with a link where you can check your tracking details online.
You may try calling the courier directly once dispatch and tracking information has been provided as they may be able to provide you with a better estimate on your delivery.

Please see a selection of courier contact information below:
Allied Express (13 13 73)
Australia Post (13 76 78)
ATC Couriers (1300 293 209)
CouriersPlease (1300 36 1000)
Direct Freight Express (1300 347 397)
Aramex (Fastway) (03 9320 8100)
Hunter Express (02 9780 4099)
Northline (1300 722 534)
Pack and Send (1300 668 000)
PY Logistics (1300 932 773)
Star Track (13 23 45)
TNT (13 11 50)
Toll Ipec (1300 366 684)
Unfortunately we are not able to offer express shipping at this time.
If your order is time sensitive, we recommend submitting an enquiry prior to purchase so that we can advise you of an estimated date for delivery.
Please check the delivery tab on individual product listings to see if the item can be delivered to a PO Box.
Please note that some products are too bulky to be delivered to a PO Box address, and as products are shipped by a variety of couriers, they may require a signature upon delivery.
Our products are available for delivery only; we do not offer a pickup facility.
Due to Australian Occupational Health and Safety regulations, we are only able to guarantee delivery to the ground floor. This includes, but is not limited to, steps that are immediately outside the premises which must be climbed to gain access to the property.
We kindly ask that you arrange people who can accept delivery. As we use a range of couriers, each courier maintains their own policies on delivery.
Unfortunately, most of our items can only be shipped to addresses within Australia. Delivery to overseas/international addresses is not possible at this time.
Please ensure that you enter an Australian billing and shipping address during checkout.
We are committed to the safe delivery of your purchase, but sometimes accidents can happen.
If your product arrives damaged, you can get a priority replacement by purchasing Freight Protection. This will enable your replacement order to get to you as soon as possible.
If your order is eligible for Freight Protection, opt in via the order summary section in your Shopping Cart.
What does Freight Protection Offer?
1. Priority Customer Service – As soon as you lodge a ticket by logging into your MyDeal Account, you will be placed into a priority queue for quick actioning by the seller
2. Advanced Shipping – The MyDeal team will ensure the seller will ship a replacement product before they have received the damaged goods back
3. Complimentary Express Shipping – We’ll express ship replacement products free of charge for eligible Australia Post deliveries
Products are shipped by various couriers with different policies and services; therefore, unfortunately we cannot guarantee that the courier will call you prior to delivery.
When your order has been dispatched by the Seller you will receive an email update with a link where you can check your tracking details online.
You may try calling the courier directly once dispatch and tracking information has been provided as they may be able to provide you with a better estimate on your delivery.

Please see a selection of courier contact information below:
Allied Express (13 13 73)
Australia Post (13 76 78)
ATC Couriers (1300 293 209)
CouriersPlease (1300 36 1000)
Direct Freight Express (1300 347 397)
Aramex (Fastway) (03 9320 8100)
Hunter Express (02 9780 4099)
Northline (1300 722 534)
Pack and Send (1300 668 000)
PY Logistics (1300 932 773)
Star Track (13 23 45)
TNT (13 11 50)
Toll Ipec (1300 366 684)
